Frequently Asked Questions — What to Expect, Policies, and Practical Details
Introduction to the FAQ
This FAQ page addresses common questions prospective and current clients have about counseling at Pastoral Counseling Service, LLC. If you do not see your question listed, call (262) 821-7277 and our team will be glad to assist you.
Why clear FAQs matter
Clarity about process, confidentiality, fees, and what to expect helps reduce anxiety about starting counseling. Transparent information allows clients to make informed decisions and prepares them for a productive therapeutic relationship.
FAQ
General questions
Intake, scheduling, and session logistics
Fees, insurance, and payment
Confidentiality and limits
Telehealth and safety
Therapy process and expectations
Faith-related questions
Practicalities and policies
Additional resources and referrals
General questions about counseling at our practice
Q: What types of counseling do you provide?
A: We provide individual counseling, couples and marriage counseling, family and relationship support, grief and emotional healing, and spiritual/faith-integrated counseling. Our practice specializes in anxiety, depression, ADHD, relationship issues, life transitions, and grief.
Q: Who is your counselor?
A: Pastoral Counseling Service, LLC offers counseling with a licensed clinician experienced in both clinical and pastoral approaches. Call (262) 821-7277 for specific provider credentials and to determine fit.
Q: Where are you located?
A: Our office is at 1011 N. Mayfair Rd., Lower Level Suite 9, Milwaukee, WI 53226. The lower-level suite provides privacy and a quiet environment for counseling sessions.
Intake, scheduling, and session logistics
Q: How do I get started?
A: Call (262) 821-7277 to schedule a brief phone consultation. During this call we will review availability, briefly assess needs, and schedule a first appointment. You can also request an appointment at https://pastoralcounselingservice.org/.
Q: How soon can I get an appointment?
A: Availability varies. We aim to schedule new clients within two weeks when possible. Call (262) 821-7277 and we will work to accommodate urgent needs.
Q: What happens in the first session?
A: The first session includes a comprehensive assessment of your concerns, history, and goals. We discuss confidentiality, treatment planning, and logistical matters like payment and scheduling.
Fees, insurance, and payment
Q: Do you accept insurance?
A: Insurance participation varies. Call (262) 821-7277 to confirm current insurance policies accepted. We will discuss fees during the intake phone call.
Q: What are your fees?
A: Fees depend on the type and length of session. We will explain the current fee schedule when you call. Sliding scale options may be discussed based on eligibility.
Q: How do I pay?
A: Payment arrangements are discussed during intake. Typically, payment is accepted via cash, check, or credit card; policies will be explained at scheduling.
Confidentiality and limits
Q: Is counseling confidential?
A: Yes. All counseling is confidential in compliance with professional ethics and law. Exceptions include imminent harm to self or others, suspected child or elder abuse, or court-ordered disclosure. These exceptions will be explained at intake.
Q: Can you communicate with my doctor or clergy?
A: We require written consent to share information with other providers. With client permission, we coordinate care with prescribers or clergy to ensure integrated care.
Telehealth and safety
Q: Do you offer telehealth?
A: Yes. Telehealth options are available for appropriate cases. Telehealth details, risks, and instructions will be provided when scheduling.
Q: What if I’m in crisis?
A: If you are in immediate danger or have thoughts of harming yourself or someone else, call 911 or go to your nearest emergency room. We do not provide emergency walk-in services, but we will provide referrals and crisis planning when necessary.
Therapy process and expectations
Q: How long will therapy last?
A: Duration varies by issue and goals. Short-term problem-focused work may last a few months. Long-standing or complex concerns may require longer treatment. We set collaborative timelines and review progress regularly.
Q: How will I know therapy is working?
A: We use measurable goals and regular check-ins to assess progress. Improved mood, better relationships, and increased daily functioning are common indicators. If progress stalls, we will adjust the approach.
Faith-related questions
Q: Do you integrate faith into counseling?
A: Yes, when clients request faith integration. We provide pastoral sensitivity and may include prayer, scripture reflection, or collaboration with clergy when appropriate and with client consent.
Q: What if my faith differs from the counselor’s?
A: We respect all faith traditions and adapt our approach to align with your beliefs. If we are not a good fit for your tradition, we will assist with referrals.
Practicalities and policies
Q: What is your cancellation policy?
A: Cancellation and no-show policies are discussed during intake. Generally, we request 24 hours notice for cancellations to avoid fees for missed appointments.
Q: Can I bring a family member to a session?
A: Yes. Family involvement is welcomed when appropriate. We will determine the best structure for sessions based on goals and consent from involved parties.
Additional resources and referrals
Q: What if I need a psychiatrist or medication?
A: We do not prescribe medication. If medication evaluation or management is indicated, we will coordinate with or refer you to a psychiatrist or medical provider.
Q: Do you provide workshops or group counseling?
A: Currently, our focus is on individualized and family-based services. We may recommend local support groups or workshops as appropriate.
Contact and next steps
If you did not find your question here or if you are ready to schedule, call (262) 821-7277. We are happy to answer questions and guide you through the intake process. You can also request an appointment at https://pastoralcounselingservice.org/.
